Dirt Poor Designs – Refund & Return Policy

Last Updated: 12/17/2025

At Dirt Poor Designs, every item is handmade with care, snark, and a whole lot of grit. Because many of our products are custom made, we aim to be as fair and transparent as possible with our refund and return policy.

📦 Custom & Personalized Orders

Because these items are made specifically for you, all custom and personalized orders are final sale.
We do not offer refunds or returns for:

• Custom designs
• Personalized names, dates, or colors
• “Made-to-order” products

If your order arrives damaged or incorrect, please contact us within 3 days of delivery so we can make it right.

📦 Ready-Made / Non-Custom Items

For non-custom products, we accept returns or exchanges within 7 days of delivery if:

• The item is unused and in its original condition.
• You cover return shipping unless the error is on our end.

Once the item is returned and inspected, we will issue a refund to your original payment method.

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or not what you expected, please reach out within 3 days of delivery with:

• Your order number
• Photos of the item and packaging

We’ll repair, replace, or refund depending on the issue. We always fix mistakes that are ours — no questions asked.

📦 Cancellations

Orders may be canceled within 24 hours of purchase as long as production has not started.
Custom or rush items cannot be canceled once work has begun.

📦 Digital Products

All digital downloads and files are non-refundable due to the nature of the product.

📦 Shipping Issues

We are not responsible for delays, lost packages, or delivery errors caused by USPS, UPS, or FedEx.
We will always help you file a claim if needed.

Questions or Need Help?

Email us at dirtpoorfam@gmail.com or message us on Facebook/Instagram.
We want every customer to love their Dirt Poor Designs product, and we’ll always do our best to help.