Shipping policy

Dirt Poor Designs – Shipping Policy

Last Updated: 12/17/2025

At Dirt Poor Designs, every product is handmade with care, which means shipping times can vary depending on order volume and customization. Below is everything you need to know about how and when your items ship.

📦 Processing Time

Because most of our items are made-to-order, please allow:

  • 3–7 business days for standard processing

  • 7–14 business days for custom or personalized orders

  • Peak seasons (holidays, major sales): processing may extend slightly due to order volume

If you need a rush order, please contact us before purchasing to see if we can make it happen.

📦 Shipping Methods & Delivery

We ship primarily through:

  • USPS (First Class, Priority Mail)

  • UPS or FedEx for larger or heavier items

Delivery times vary by carrier and location, but typically range from 2–7 business days once shipped.

Shipping rates are calculated at checkout based on weight, size, and destination.

📦 Order Tracking

Once your order ships, you’ll receive an email with a tracking number so you can stalk your package in peace.

📦 Local Pickup (Optional)

If you offer this—add this section:
Local pickup may be available upon request. We will email you to arrange a pickup time once your order is ready.

(If you don’t offer pickup, I can remove this.)

📦 Lost, Stolen, or Delayed Packages

Once orders are handed off to USPS/UPS/FedEx, delivery is out of our control.
We are not responsible for:

  • Delayed delivery by the carrier

  • Packages marked as delivered but not received

  • Lost or stolen packages

If this happens, we will assist you in filing a claim with the carrier.

📦 Incorrect Address

Please double-check your shipping information.
If a package is returned due to an incorrect address, the buyer is responsible for reshipment costs.

📦 Damaged Packages

If your item arrives damaged:

  1. Contact us within 3 days of delivery

  2. Include photos of the item and packaging

  3. We’ll work quickly to repair, replace, or refund as needed

We always fix our mistakes.

📦 International Shipping

International shipping is available to select countries. Buyers are responsible for customs fees, duties, and taxes.

Questions?

Reach out to us anytime at dirtpoorfam@gmail.com.
We’re always happy to help!